LiveAgent is a versatile help desk software solution that enhances customer support through multiple channels. Its robust ticketing system allows support teams to manage and resolve customer ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

PCMag has also conducted tests and rated the top help desk software for customer tickets. The ratings are based on features, price, and user experience. This information can be helpful for ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. Customer experience has long been considered to be a greater ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.