Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

PCMag has also conducted tests and rated the top help desk software for customer tickets. The ratings are based on features, price, and user experience. This information can be helpful for ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. Customer experience has long been considered to be a greater ...

British supermarket chain Morrisons has chosen NCR Voyix commerce platform to upgrade its point-of-sale (POS) systems to ...

It is important to begin by identifying the SMS opted-in audience you are trying to engage and send valuable messaging ...

Customers visiting Joint Base Lewis-McChord’s Waller Hall for separations, in-and-out-processing, reassignments, ...

Please view our affiliate disclosure. Customer support software is evolving quickly thanks to AI. The tools on this list combine traditional help desk capabilities (like ticketing, knowledge bases, ...

In addition to the Best Sales Software award, BoldSign was ranked first in G2’s Spring 2025 Small-Business Usability Index for E-Signature report.