Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

British supermarket chain Morrisons has chosen NCR Voyix commerce platform to upgrade its point-of-sale (POS) systems to ...

Customers visiting Joint Base Lewis-McChord’s Waller Hall for separations, in-and-out-processing, reassignments, ...

Morrisons, one of the largest supermarket chains in the UK, has selected NCR Voyix (NYSE: VYX), a leading global provider of digital commerce solutions, to provide its stores with point-of-sale (POS) ...

Ithaka's Q1 2025 portfolio performance lagged the R1000G. Who were the top performers and detractors? Click here to find out.

Learn more about whether Appian Corporation or Freshworks Inc. is a better investment based on AAII's A+ Investor grades, ...

Ever catch yourself rereading an email five times before hitting send, just to make sure it sounds right? Or maybe you’ve ...