In today's hyper-connected world, businesses are constantly exploring innovative ways to enhance customer engagement and ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform.

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

Arlington-based software company Level Access announced this week that it has appointed Andrew Snyder to be its chief customer experience officer.

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

Instead of focusing on what a product or technology is, companies should focus on what the customer is hiring it to do ...

Phyron, a specialist in AI-powered video technology, has started a partnership with Renault UK’s approved used car programme, ...

The residential cleaning industry is undergoing a digital transformation, and smart scheduling software is at the heart of it ...