In today's hyper-connected world, businesses are constantly exploring innovative ways to enhance customer engagement and ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform.

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

Phyron, a specialist in AI-powered video technology, has started a partnership with Renault UK’s approved used car programme, ...

Convergent charging platform upgrade is the final stage in the Bulgarian operator's platform modernization program, providing ...

Many people dream of hitting the lottery jackpot, no matter where they come from. The idea that a single ticket could ...

Point-of-sale systems have evolved from simple cash registers to the core of the modern retail financial ecosystem.

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