As businesses strive to capture customer perceptions more accurately, AI-driven strategies are emerging as powerful supplements to legacy measurement techniques.

Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it is acquiring InMoment, a customer experience technology company with deep expertise ...

Press Ganey Forsta, a leading provider of experience measurement, data analytics and insights is acquiring InMoment, a ...

The businesses thriving today aren’t debating whether they need a CIO or CDO—they’re ensuring their digital technology ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

David Karnstedt tells Campaign Middle East why brands that win are those that focus on consumer retention, engagement and ...

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth.

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on ...

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers-delivering personalized insights ...

Consumer Reports launched its investigation after Kroger workers in Colorado, currently in union negotiations, alleged ...

By J. N. Halm With its forts and castles lined along the coast from the tip of the Western Region, all the way to the Volta ...