One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Call centers rely on a wide range of analytics, but actually understanding and making use of this data is often easier said than done. Butler sees AI as a solution for gaining more actionable ...

The solution analyzes a call experience ... contact centers without compromising patient satisfaction,” said Kamal Anand, Chief Product Officer at TeleVox. “By pinpointing the root causes of patient ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings.

We're at a tipping point where cloud data and data products are becoming essential infrastructure for the AI era,” Domo SVP ...

This is where Call Center Solutions for Small Businesses step in. By integrating features like IVR (Interactive Voice Response), call queuing, real-time analytics, and even AI-driven support ...

In 2025, AI call center platforms are poised to dominate by providing real-time feedback, predictive analytics and in-depth analysis. AI call center technology is AI call center technology is ...

“With Insights360, we’re delivering true patient experience data—not just call metrics. This unlocks powerful insights that help healthcare organizations optimize their contact centers ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

From post-call surveys and agent evaluations to advanced analytics and contact center monitoring software, VoC systems translate raw feedback into actionable insights. These insights can be used ...

In a highly regulated area like financial services, generative AI tools can still go off the rails, says Keith Toney, president of Credit and Decision Management at Discover Financial Services.