Underpinning Agentforce, and in our view fundamental to Salesforce’s strategy, is the Salesforce Data Cloud. Simply put, Data Cloud is Salesforce’s unified real-time data platform. It aggregates and ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Let's explore the nuances of the B2B telco sector, outlining a strategic blueprint for CVM vendors to empower telcos with ...

Microsoft Research continues to collaborate with the global research community to drive breakthroughs in AI and push ...