Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

Forbes Advisor has compiled a list of the top help desk software products on the market. The list is based on factors such as ease of use, affordability, customer service, and features like ticket ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought's 2025 AI in CX Benchmark Report found.

Consequently, the BMC administration has enforced emergency measures in the larger public interest. To ensure uninterrupted water supply to private housing societies and others, BMC chief Bhushan ...

Called NeMo microservices, the software tools, which are part of ... "And our view is that digital employees, or AI agents, will be able to help enterprises get more work done in these various ...

Photo: Supplied The MEC for Roads and Transport, Kedibone Diale-Tlabela has launched the Public Transport Women’s Help Desk. The help desk will serve as a central point of support, advocacy ...

Legislation named after the daughter of former Jacksonville Mayor Lenny Curry is on its way to the Governor’s desk. Brooke Curry is the inspiration behind Brooke’s Law. In an on-camera ...

AppLovin shares have recently been in the spotlight, but not in a good way. Check out why I rate APP stock a buy.

Ask almost any software engineer and they'll tell you: It's a lot harder to get a coding job now than a few years ago. BI spoke with two engineers who offered $10,000 to anyone who'd help them ...

SolarWinds this week introduced a new incident response product and announced AI-based updates to its observability platform and service management product that are aimed at strengthening IT ...