From predicting Sunday grocery runs to stocking extra small sizes in specific states, India's retail giants are betting big ...

To really understand and serve customers, retailers will need to expand their perspectives on the journey each product takes ...

Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics.

People buy power tools and generators then return them for a full refund. Will retailers like Costco and Home Depot crack down on 'weekend rentals'?

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

Customers can access advanced open weight models in Amazon Bedrock and Amazon SageMaker AI, bringing together OpenAI and the world’s most comprehensive and broadly adopted cloud.

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through deepened partnerships.

The Gate US platform is tailored to meet US customers’ needs, initially launching with a wide range of popular digital assets via crypto-to-crypto trading pairs.

PECO announces $10 million relief fund for customers in need The PECO Customer Relief Fund provides assistance to lower income customers as energy bills rise during the summer months.

Instead, they can engage in meaningful conversations, provide tailored recommendations, anticipate customer needs before they are explicitly stated and fulfill tasks for them. Second, brands are ...