In a year marked by economic uncertainty, credit unions continue to win the trust and loyalty of their members, outperforming ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

Keystone Bank Limited has been recognized for its outstanding contributions to service excellence, emerging as the Best in Customer Experience at the 14th Edition of the West Africa Innovation Awards ...

Known for having the friendliest staff in fast food, Chick-fil-A still holds the crown — even with a 2% dip this year. The ...

The latest insights from the J.D. Power 2024 U.S. Aftermarket Service Index (ASI) Study unveil a notable upturn in overall customer satisfaction across three pivotal segments: full-service ...

How a reimagined approach to customer service in the data centre industry can effectively address complex technological and business challenges ...

With customer authorization, Samsung’s HRM tool enables contact center advisors to remotely diagnose, monitor, and even ...

Walmart (WMT), and Target (TGT) continued to dominate customer satisfaction rankings, though each faced their own challenges.