Everyone makes mistakes. That’s why a good apology is one of the most important tools in workplace communication. If you ...

Begin your sorry letter with a heartfelt apology for the pain you caused her. Own up to your mistake without offering excuses ...

Let me be clear: signing that letter was a mistake," says Mary Beth Laughton in a video apology, which you can watch in full below. A former Nike executive, Laughton replaced Eric Artz ...