If you enjoy helping people and talking on the phone, and you don't want to leave home to make a decent income, starting your own virtual call center could be a profitable entrepreneurial move for you ...

ST. PETERSBURG, FLORIDA, UNITED STATES, November 19, 2023 /EINPresswire.com/ -- In the ever-evolving landscape of small business customer service, Jaquada Renee, a ...

Firms like Willow CSN and Alpine Access are winning big clients, expanding business. After a slow start, the emerging virtual call center (or contact center) industry is showing signs of real growth.

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

The coronavirus pandemic has upended our communities, resulting in record-breaking numbers of businesses closing their doors and surging unemployment rates. But even in the midst of this unprecedented ...

JPMorgan Chase’s virtual call center in Detroit continues to see success. So much so, the model is being replicated elsewhere in the U.S., Peter Scher, vice chairman of JPMorgan Chase and Co., told ...

Citi has begun deploying a virtual agent in its call centers serving commercial card holders. The move is part of the bank's overall campaign to digitize in every area. “Our intent is to try to handle ...

JPMorgan Chase & Co. has selected Baltimore as the site of its second virtual call center, modeled after the banking firm’s first such center in Detroit. The company said Friday it has hired 40 ...

Last week, we discussed how Willow CSN remade itself to better compete in the quickly emerging virtual call center market. Here, we’ll look at Alpine Access. The Denver firm experienced 100% growth in ...