Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

In our increasingly data-driven business environment, marketing leaders and data analysts frequently collaborate to build dashboards full of metrics to guide their spend, channel management, and ...

After 10 years of studying the state of empathy in the U.S. workplace, our data shows unempathetic organizations risk $180 billion annually in attrition. Even so, 59 percent of CEOs still say empathy ...

The old maxim that nothing can be improved without measurement has long been a driver for manufacturing execution software use. But how do you decide which metrics to track in your operation? The ...

While the past few years saw a big drive towards caring for employees, the last months have seen the pendulum swing in the other direction. The tech industry has been harrowed by layoffs and economic ...

At the heart of all advertising lies the ultimate goal: Cut through the noise and capture a potential consumer’s interest long enough for them to make a connection with the brand. There is no single ...

When it comes to staying in the know about how their work is progressing and making an impact, CIOs and CTOs need to keep a foot in two camps. They not only need to understand how their own team is ...

When it comes to communication with candidates, a ready-made candidate journey will simply never exist. Although targeted messaging and monitoring metrics are key indicators of your performance, there ...

Ensuring your fleet is running smoothly and efficiently can be a challenge for even the most seasoned fleet managers. There are many moving parts to keep track of, and it can be difficult to determine ...

Tracking footballers' biomechanics generates millions of data points, and can enhance recruitment, player analysis and ...