Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Our team tests, rates, ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Modern help desk software has to fulfill many requirements nowadays. It must simultaneously ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Zoho on Wednesday launched a help-desk application designed to round out its list of enterprise software and ride shotgun with its CRM offering. The move highlights how Zoho continue to builds its ...

SEATTLE, June 12, 2020 /PRNewswire-PRWeb/ -- Digital.com, a leading independent review website for small business online tools, products and services, has named TeamSupport B2B customer support ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Security management provider Absolute Software, which ...