AI is transforming SaaS pricing from traditional per-seat licenses to usage-based, pay-as-you-go plans, driven by the rise of costly inference models.

The reason agentic AI is perceived as a threat to SaaS and not traditional apps is that traditional apps have all but ...

ServiceNow also announced a way for agents to communicate with others along with its new observability platform.

ServiceNow has been successful so far in executing a classic land-and-expand strategy. First, it built a best-of-breed SaaS solution for IT service management, or ITSM, based on being modular and ...

Ahead of ServiceNow's earnings, Wall Street worried about DOGE hitting government software spending. The company won six new US government customers in the first quarter. ServiceNow CEO Bill ...

Josys, the SaaS Management platform that simplifies how IT works, today announced the launch of Josys AI, a powerful suite of advanced capabilities designed to transform the way IT teams manage ...

Share prices of ServiceNow (NYSE: NOW ... The software-as-a-subscription (SaaS) company is best known for its information technology (IT) management platform, which is widely used by IT ...

ServiceNow reaffirmed its 20% topline growth ... In short, I argue, as I've been arguing for a while now, that backing SaaS companies, which should be mostly immune to the tariffs, is going ...

Earlier this month, ServiceNow was named a Leader in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled Facility Management Applications 2024–2025 Vendor Assessment 2, which we believe ...