Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

HP has introduced version 9.0 of its Business Service Management application management software, designed to work across physical and virtual systems in both cloud and internal IT environments. On ...

Organization is paramount when you’re regularly dispatching technicians to offsite work locations, since even the slightest scheduling glitch can result in missed appointments and unhappy clients.

Service Management Across the Enterprise The new applications and capabilities in this ServiceNow release help organizations structure and enhance the service experience. It provides customers the ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July ...

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool. "We were simply ...