Too often, when we investigate safety incidents, we focus on the immediate cause and not the “root cause.” They aren’t the same thing. The U.S. Occupational Safety and Health Administration defines a ...

You’ve heard of probable cause. You’ve found the root causes of problems. But what is plausible cause, and why should we care? After all, plausible cause isn’t even an entry in my favorite dictionary ...

Are we treating the symptom or the cause? Leaders need to periodically ask this question when struggling with performance issues or less than optimal outcomes. Treating symptoms is important and ...

Failure to pinpoint cause of breaches leaves many organizations wide open to further attacks. Resource shortages, firefight pressure, planning issues, and lack of post-incident follow-up to blame.