The Weekly Standard drew attention Thursday to video of Vice President Biden discussing the outsourcing of call centers and briefly adopting a badly executed Indian* accent. "How many times do you get ...

While the outsourcing boom has created a technology renaissance in India, it's also subjecting call center workers to abuse from angry, even abusive Americans, according to a San Francisco Chronicle ...

Challenges facing new offshore call centers can spill over and impact clients and customers of those clients. Driven by cost considerations and the availability of personnel, U.S. firms are ...

Indian call centers are being purchased by U.S. and Canadian companies seeking to quickly gain access to call center services offshore, particularly outbound services. Although media attention focuses ...

A new call center just opened in Navi Mumbai, India. It won’t be making the headlines for being a new monster facility with impressive clients and well-known managers. But this modest business, Purple ...

The trend of Americans and Canadians buying call centers in India is driven by the low cost of these facilities and by the speed with which buyers can begin using them. Thefirst article in this series ...

An undercover TV investigation claims to have infiltrated criminal gangs selling thousands of U.K. credit card and passport details for as little as $9.50 each from offshore call centers. The ...

Turning the tables on offshore trends, a call center company with operations in India aims to acquire a U.S. facility. iSeva, an Irving, Texas-based company that provides call center services from a ...