Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Capacity offers businesses an AI-driven platform that uses organizational ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Swish, a Tel Aviv, Israel-based startup developing automation ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...