When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Here are the top 10 help desk mobile apps set to significantly impact this year. Let’s explore the details of each app and what makes them the best in the market. 1.

Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

The Technology Help Desk provides tech support to the community virtually, in person or by telephone. For support, visit the Brandeis Service Portal, email [email protected] or call 781-736-4357 from ...

Computer with a working web camera or phone with the Zoom mobile app downloaded (no login required) A stable internet connection to support video Proper lighting (Help Desk staff must be able to see ...

A dialogue was held on Tuesday to discuss the structure for establishing a special Help Desk to enhance the legal protection ...

Monday through Thursday: 8 a.m. to 7 p.m. Friday: 8 a.m. to 5 p.m. An after-hours help desk provides support for Elearning issues when the on-campus help desk is closed. Please note that other types ...

The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...

A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. A help desk analyst ...