IT service and support organisations can represent up to 10 percent of an IT organisation's operating budget. Such costs will continue to rise in organisations that do not deploy cost management ...

Xflow has unveiled Compliance Desk, aiming to streamline and automate compliance for Indian exporters dealing with ...

In a sea of help desk products dominated by a few vendors, one small to mid-tier provider gained strength through acquisition. Numara Software expanded its reach into the service desk management space ...

Some help desk systems can handle both efficiently, while others are more specialized. Beyond that, some organizations may have even stricter requirements, such as compliance with such standards as ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

A team from Army Contracting Command – Rock Island’s Strategic Information Technology and Cyber Directorate recently awarded a 10-year contract in support of the Army Enterprise Service Managed ...

Xflow has introduced Compliance Desk, a service aiding Indian exporters by centralizing and automating compliance requirements for cross-border payments, allowing them to focus on business growth. It ...

Help desk staffers, by the very nature of the position's title and name, are too helpful; and that makes them a perfect target for a social engineering criminal A new report from the SANS Institute ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

Track issues and tasks together. OneDesk's Issue/Defect Tracking module allows users to create, update, and resolve reported issues and defects all from inside the OneDesk collaborative environment.

Xflow today announced the launch of Compliance Desk, a managed service that allows Indian exporters to outsource the complex ...