Russell Leak, Senior Customer Success Manager at Vizrt, shares insights on emerging trends, best practices for creating ...

While this requires a degree of matrix management, allowing teams to collaborate ... drives financial success. It’s no mean feat, but even moving up just one level in customer centricity can have a ...

IBM will hire more than 700 customer success management (CSM) employees worldwide this year, according to IBM’s global vice president of customer success, which has the potential to benefit the ...

“I’ve worn a lot of [Red Hat] fedoras over the 16-plus years I’ve been with this company,” said Neil Doane, principal program manager for Red Hat’s North America customer success ...

Most B2B organizations have embraced the importance of customer experience. They've invested in sophisticated CRM systems, hired dedicated success teams and realigned KPIs around retention metrics.

Jason Andrew joins FICO as vice president and general manager ... sales and client success strategy, with a focus on driving further adoption of FICO® Platform and deepening customer engagement ...