This article will discuss 6 KPIs that can be used to clearly determine whether a brand is providing an exceptional omnichannel customer experience. Many brands use key performance indicators (KPIs) to ...

One thing I never tire of: creating an enterprise debate where it didn't previously exist. Phil started the debate - at least in my mind - with his landmark post, Why KPIs and value engineering play a ...

Different departments work towards different KPIs, which can negatively impact the customer experience. Alignment is the way forward. Different departments in an organization — sales, marketing, ...

In business, you can’t improve what you’re not measuring—and today’s organizations typically measure progress and success with key performance indicators (KPIs). A successful business is synonymous ...

SAN FRANCISCO, CALIFORNIA, USA, October 18, 2023 /EINPresswire.com/ -- Gainsight, the world’s leading Customer Success platform, today announced the results of a ...

I carry a small debt to SAP CEO Christian Klein - today I'm repaying it. Back in April, Klein answered some difficult questions in my piece, SAP RISE in review - CEO Christian Klein responds to the ...

The challenges of the past two years have required every business to reexamine how it maintains cash flow. Between remote working, postal service delays and, of course, supply chain issues, the ...

Technology organizations are typically adept at intermittent change and adapting their business models as technology evolves. However, I've noticed that unpredictable economic events have forced tech ...