The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

If you were more drawn to the second statement, your company falls into the Masters of Complexity category. These companies have customer service teams driven by detailed support requests with many ...

I have a little customer service problem. You see, I’m a customer service representative and always have been. It doesn’t matter what job I’ve ever held, restaurant hostess, medical assistant, movie ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

A customer service team is often the face and first line of defense for a company. Customer interactions—good or bad—can make or break a company. It should therefore come as no surprise that decision ...