The Bureau of Labor Statistics projects -5.0% employment growth for customer service representatives between 2023 and 2033. In that period, an estimated 148,800 jobs will be lost.

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Specifically, it measures how frequently AI tools are already used in those roles. Topping the list are customer service representatives, who account for nearly 2.86 million workers.

Jasmine Escalera, a career expert for LiveCareer, says some of the most at-risk jobs involve data entry, telemarketing and customer service. (WJAR) ...

That's in part why Senator Ruben Gallego wants to ensure that consumers who find themselves on the phone with a customer service agent are in fact speaking to a human, and one who is in the U.S ...