As a customer service consultant, I rarely run across a company that doesn't claim that it "strives to provide superior customer service," or other words to that effect. (The exceptions are incredibly ...

Whom should you be consulting, collaborating with, honoring in every possible way if you want succeed in building superior customer service and a superior customer experience? Not–at least not ...

Based on the best practices of the greatest customer-centric organizations in the world (Ritz-Carlton, Nordstrom, Starbucks, Zappos, and others), I instruct my consulting clients to respond to every ...

From time to time, in my work as a customer service consultant, I run into company leaders who wake up on a random weekday morning, suddenly and unstoppably gung ho on improving customer service ...

A new consulting firm focuses on the systems behind customer experience, helping organizations design CRM architecture, automation, operations and CX analytics. Most companies think they have a ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

The telephone is often the easiest way for your customers to reach your business if they have a problem or just need information. This amplifies the need to deliver strong customer service over the ...

Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large and small improve and ...