As a customer service consultant, I rarely run across a company that doesn't claim that it "strives to provide superior customer service," or other words to that effect. (The exceptions are incredibly ...

Whom should you be consulting, collaborating with, honoring in every possible way if you want succeed in building superior customer service and a superior customer experience? Not–at least not ...

Based on the best practices of the greatest customer-centric organizations in the world (Ritz-Carlton, Nordstrom, Starbucks, Zappos, and others), I instruct my consulting clients to respond to every ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

The telephone is often the easiest way for your customers to reach your business if they have a problem or just need information. This amplifies the need to deliver strong customer service over the ...

A new consulting firm focuses on the systems behind customer experience, helping organizations design CRM architecture, ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

The always-on, high-tech, and hyper-connected world that Millennials have come of age in has influenced their customer expectations. In fact, 68 percent of Millennial consumers have higher ...

Make your customers feel known. Customer success starts with recognizing individual consumers and making them feel valued. Understand that “Yes, and…” isn’t reserved for improv. Sometimes, bending the ...