In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

A new ACSI study shows US phone satisfaction is down sharply, with AI features failing to make up for battery and reliability woes.

BackEngine, an emerging leader in democratizing customer feedback intelligence within B2B SaaS companies, today announced the release of its inaugural business insights research report, "The Customer ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

After reaching an all-time high last year, user satisfaction with cell phones tumbles 4% to a decade-low score of 78 (out of 100), according to the American Customer Satisfaction Index (ACSI®) ...

By Buertey Francis BORYORStratcomm Africa in partnership with Global Info Analytics has launch a new report- aimed at helping businesses understand how customers feel about their brands, on May 14, ...

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

The American Customer Satisfaction Index (ACSI), a national economic indicator for over 25 years, has remained flat or ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.