Ericsson Telecom CRM will help operators meet the dual challenge of delivering a superior customer experience while driving efficiency and reducing operational expenditure The product is based on ...

Korek Telecom, a leading telecom operator in the Kurdish part of the Republic of Iraq, has started running ESKADENIA's Billing & Customer Relationship Management System (ESKADENIA BCRM) in Erbil. This ...

The introduction of 5G has left many customers dissatisfied and the telecommunications industry under pressure. Despite the promise of an ultra-fast, reliable, and low-latency network with 5G ...

Unexpected disruptions can throw your business into disarray, leaving customers frustrated and staff overwhelmed. Even more concerning is that much of this chaos can be prevented with the right tools.