As businesses strive to capture customer perceptions more accurately, AI-driven strategies are emerging as powerful supplements to legacy measurement techniques.

Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for themselves when it comes to tracking critical metrics across the customer base.

The answer to both questions is yes; but only once its role as a performance measurement tool is understood in the context of other key customer experience measures. In a business environment where ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

Instead, organizations should begin to equate their partner experience with their customer experience ... its partners and its customers—in equal measure. Channel partners play a pivotal ...

Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it is acquiring InMoment, a customer experience technology company with deep expertise ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth.

Press Ganey Forsta, a leading provider of experience measurement, data analytics and insights is acquiring InMoment, a ...

The customer experience platforms market is expected to grow at a tremendous pace in the coming years, with a projected CAGR ...

a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms.