Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for themselves when it comes to tracking critical metrics across the customer base.

As businesses strive to capture customer perceptions more accurately, AI-driven strategies are emerging as powerful supplements to legacy measurement techniques.

The answer to both questions is yes; but only once its role as a performance measurement tool is understood in the context of other key customer experience measures. In a business environment where ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

we established that customer experience was conceptually different from service quality and hence requires a new corresponding measurement (Klaus & Maklan 2007). The role of measurement in ...

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth.

Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it is acquiring InMoment, a customer experience technology company with deep expertise ...

OTTAWA, ON, April 22, 2025 /CNW/ - Intouch Insight Ltd, ("Intouch" or "the Company") (TSXV: INX) (OTCQX: INXSF) a leader in customer experience measurement solutions, today announced that the ...

Press Ganey Forsta, a leading provider of experience measurement, data analytics and insights is acquiring InMoment, a ...