One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

In 2025, AI call center platforms are poised to dominate by providing real-time feedback, predictive analytics and in-depth analysis. AI call center technology is AI call center technology is ...

From post-call surveys and agent evaluations to advanced analytics and contact center monitoring software, VoC systems translate raw feedback into actionable insights. These insights can be used ...

Call centers rely on a wide range of analytics, but actually understanding and making use of this data is often easier said than done. Butler sees AI as a solution for gaining more actionable ...

The solution analyzes a call experience ... contact centers without compromising patient satisfaction,” said Kamal Anand, Chief Product Officer at TeleVox. “By pinpointing the root causes of patient ...

Speech analytics can glean critical insights from the torrent of unstructured voice data flowing through a contact center. It is no wonder that speech analytics is one of the fastest-growing call ...