Erin Kaylor knows a thing or two about franchising, but that’s to be expected after 20-plus years working for the world’s ...

(WANE) — In 1995 Michael Jackson’s “You Are Not Alone” topped the Billboard charts, “Batman Forever” captivated audiences at the movie theater, and Biggby Coffee was created.

HOLLAND — Grand Rapids native Tim Hoffman is no stranger to the coffee business. He began operating a Biggby Coffee location in the Wyoming area 18 years ago, and he and his management company ...