Feeling unappreciated may nudge your customers to take their business someplace else. Remember, consumers tend to look for brands that will value them and earn their loyalty. This is why customer ...

I’ve found that the modern luxury consumer values time above all. (I previously wrote about the concept of time in the luxury space.) This is particularly true in post-pandemic times. With the ...

In today’s fast-paced digital world — where emails and instant messages dominate — sending a handwritten note has become a rare and valuable gesture. Businesses often overlook this traditional form of ...

Clients! You can't live with 'em and you can't live without 'em. Your clients are the lifeblood of your business. How do you show your appreciation for their business? Here's how several solo ...