What if your equipment could predict failures before they happen? AI is making this future a reality for the field service ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Marketers today live in a world changing at a head-spinning pace, forced to balance a multitude of priorities in an 'Agentic AI' era.

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Artificial intelligence is no longer a futuristic add-on but a critical cost-avoidance tool, with companies prioritizing AI ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

Sebastian Siemiatkowski, CEO of Klarna, has made clear he doesn’t believe the technology will simply free up workers to focus ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...